Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE

Auberge Oasis Dar Ouanou – Tata, Morocco

Article 1 – Purpose

These General Terms and Conditions of Sale govern reservations and services offered by the Auberge Oasis Dar Ouanou, including accommodation, catering and any additional services. Any reservation implies full and complete acceptance of these general terms and conditions of sale.

Article 2 – Reservation

Reservations can be made directly with Auberge Oasis Dar Ouanou by phone, WhatsApp, email or through partner booking platforms.

The reservation is considered confirmed after written confirmation from the establishment and, where applicable, after receipt of the required deposit.

All reservations are nominative and cannot be transferred to another person without the prior agreement of the establishment.

Article 3 – Prices

Prices are shown in Moroccan dirhams (MAD).

The applicable prices are those communicated to the customer at the time of booking.

The services included in the price are specified in the booking confirmation. Any additional services, including meals, drinks, or other amenities, will be billed separately.

Article 4 – Payment Terms

A deposit may be required to guarantee the reservation.

The balance of the stay must be paid no later than upon arrival or according to the terms agreed upon at the time of booking.

The accepted payment methods are those communicated by the establishment at the time of booking.

Article 5 – Amendment and Cancellation

Any request for modification or cancellation must be communicated to the establishment in writing, including via WhatsApp or email.

Unless otherwise specified at the time of booking:

Any cancellation made more than 7 days before the arrival date may result in a refund of the deposit, according to the agreed conditions.

In case of cancellation between 7 days and 48 hours before arrival, the establishment may retain all or part of the deposit.

In case of cancellation less than 48 hours before arrival or no-show by the client, the deposit paid may be retained.

In case of early departure, the nights already spent remain due and the conditions applicable to the booked stay may be applied.

Any changes to your stay are subject to availability.

Article 6 – Arrival and Departure

Rooms are generally available from 2:00 PM on the day of arrival.

Rooms must be vacated by 12:00 on the day of departure.

Any early arrival or late departure is subject to availability and must be agreed upon in advance with management.

Article 7 – Conditions of stay

The customer agrees to respect the premises, equipment, staff and the peace and quiet of other customers.

The client is responsible for any damage caused by themselves or by those accompanying them.

The establishment reserves the right to seek compensation in the event of material damage caused to rooms, equipment or common areas.

Any behavior that compromises the safety, tranquility or proper functioning of the establishment may result in the interruption of the stay, without reimbursement of services already booked or consumed.

Article 8 – Room Capacity

The number of people occupying a room cannot exceed the maximum capacity allowed for that room, unless prior agreement has been obtained from management.

Any additional person must be declared to the establishment.

Article 9 – Animals

Animals are only allowed after prior agreement from the management of the Auberge Oasis Dar Ouanou.

Article 10 – Responsibility and Personal Effects

Customers are advised to keep a close eye on their personal belongings and valuables.

The establishment cannot be held responsible for the loss, theft or damage of personal belongings, except in cases provided for by applicable regulations.

Article 11 – Force majeure

The establishment cannot be held responsible for the non-performance or modification of its obligations resulting from an event of force majeure or circumstances beyond its control.

Article 12 – Complaints

Any complaint relating to the stay should, as far as possible, be reported to the management during the stay in order to allow a solution to be sought.

Any further complaints can be addressed in writing to Auberge Oasis Dar Ouanou.

Article 13 – Personal Data

The personal information provided by the customer is used solely for the purpose of managing reservations, reception and customer relations, in accordance with applicable regulations.

Article 14 – Applicable Law

These General Terms and Conditions of Sale are governed by Moroccan law.

In the event of a dispute, the parties will endeavor to find an amicable solution before any legal proceedings.

Oasis Dar Ouanou Inn